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Have any question about SimpledCard or our services? Please contact us through the form and we will get back to you soon.

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Quick tips for cardholders

Go to https://app.simpledcard.com and press the forgot password button. Enter your email address and you will receive an email to reset your password.

You will receive the email within 5 minutes. Still haven’t received your email after 5 minutes? Try again and check if the correct e-mail address has been entered.

After logging in, the PIN can easily be retrieved via the mobile app or the online Card Management System. To do so, click on the details of the relevant card.

  1. Click the down arrow below the 9-digit card number in the mobile app;
  2. Click on show PIN to see the current PIN code;
  3. Click show PIN again to hide the PIN code.

Immediately block the card that has (possibly) been lost or stolen in the mobile app or via the online Card Management System. Select the card from your card overview and click on Edit in the top right-hand corner of the screen. Change the card status to blocked and then save.

Then contact your manager and ask for the correct procedure for this situation.

Yes, this is possible. As a cardholder, you can unblock a blocked card via the mobile app. Select the card in question from the card overview, click on Edit in the top right-hand corner of the screen. Change the card status to unblocked and then save.

Once a user within the organisation has permanently destroyed the card, this cannot be undone. In this case please contact our Support team.

Immediately block the card that may be involved in fraud. Select the card from your card overview in the mobile app or CMS, click on Edit in the top right-hand corner of the screen. Change the card status to blocked and then save.

Then please contact our Support team for further instructions.

Our sales offices

Dutch office
Haarlemmerstraat 124 F
1013 EX  Amsterdam
+31 20 – 420 0287 (Sales Netherlands)
+31 20 – 330 6712 (Customer service international)

German office
Putzbrunner Str. 71-73
81739 München
+49 89 1436 7782 (Sales Germany)

© 2024 - SimpledCard | All rights reserved
Mastercard is a registered trademark, and the circle design is a trademark of Mastercard International Incorporated. The prepaid Mastercard and Maestro combo cards are issued by Adyen N.V. pursuant to their license by Mastercard International Incorporated. Adyen N.V. is authorized by the Dutch Central Bank to conduct electronic money service activities (Authorization code: F0001). The debit Mastercard cards are issued by Paynovate SA pursuant to license by Mastercard. Paynovate SA is an e-money issuer regulated by the National Bank of Belgium. Paynovate SA is registered with the Banque-Carrefour des Entreprises under number BE0506 763 929. Paynovate SA is a principal member of Mastercard. SimpledCard is the distributor of Paynovate payment cards and the Adyen payment cards.
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